About Us

Energy efficient heating options in Newcastle, Lake Macquarie and the Hunter.

We’ll get your hot water sorted!

Submit the form below or call 02 4943 9000 to get your hot water looked at today…

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Energy efficient heating options in Newcastle, Lake Macquarie and the Hunter.


Free onsite inspections. Call us now for same-day!

We offer free on-site inspections for all services and repairs, call us now for a guaranteed 24 hour call out. 


4.8 Star Rating on Google Reviews.

Our clients positive experiences with our team speak for themselves, see all of our positive reviews on our Google listing


Interest free options available thanks to Humm.

If you need hot water now, but just can't wait until your paycheck hits your pocket, then you need to check out Humm! for all of your interest free payment options. 


100% enquiry response rate. Send an enquiry today!

Our customers are our top priority, that's why no enquiry goes unanswered no matter how big or small. 


Fully licensed with industry compliance.

Our owner Gavin Heaney is fully licensed and industry compliant, call us today and know you're backed by industry standards. 


Giving our customers an extra 12 months of warranty.

Because we back our work, our products and their reliability, we offer our customers an additional 12 months of warranty on certain items. T&C's apply (confirm with your final quote & installation). 


Our Story

Our Values

Compliance & Licensing

Interest Free Payments

hot water system repair

At Newcastle Hot Water Service, it has always been our goal to provide our customers with second-to-none quality, affordable and reliable hot water maintenance and renewals. Being a locally and family owned and operated business, we are passionate about our ability to offer ultimate peace of mind to our neighbours, in an industry that too often results in horror stories of bad work or over-quoting.  

With this in mind, Gavin (now joined by his sons Darcy and Charlie) set out to establish, and has since maintained, a large and loyal client base specialising in all aspects of hot water repairs, replacements, renewals and maintenance. 

Newcastle Hot Water Service now partners with some of the country’s leading brands including Rheem, Dux and Bosch as qualified warranty and service agents. This gives us the ability to act on any warranty issues you may have with the products we install to ensure a quick result should you have any warranty issues.

Our dedication to our customers has, and always will be, the driving force behind Newcastle Hot Water Service. 


Newcastle Hot Water Service endeavours to provide a reliable and honest service to our customers, with high efficiency and affordability.


We’re dedicated to providing the best price to our customers. We carry out a lot of installs in both the private and public sector, allowing us to buy wholesale materials. This, paired with our price match and beat philosophy, means we know our quotes are the best in Newcastle, Lake Macquarie and the Hunter.  


Our aim is to fix any issues our customers may have in a fast and fair manner. We encourage all feedback, good or bad through our customer review platform. Thankfully, the majority of our reviews are from customers happy with the service we provide.

It is extremely important to ensure your hot water plumber is legally and adequately qualified to carry out gas, solar and electrical connections on your hot water heater.

It is a legal requirement in NSW that plumbers have a restricted electrical license to carry out minor electrical repairs on hot water heaters.  

Newcastle Hot Water Services are a fully qualified and licensed team of professional plumbers who are dedicated to delivering the highest quality hot water plumbing to Newcastle, Lake Macquarie and the Hunter Valley. 

Our big chief, Gavin Heany, is personally fully qualified and sets the same high standard for the rest of the team. 

Lic no 264655c

(Qualified Supervisor Certificate: Gavin John Heaney no. 36318S)

Buy now and pay later with Humm! 

If you're a little low on cash, and your hot water system has a big problem that can't wait until payday, why not try Humm! 

With Humm you can get interest free payments on your hot water service, installation or maintenance without having to endure another cold shower. Simply apply, add payment methods and then our team will come out and complete your hot water repair in Newcastle! 

Contact our team today to see if this option is for you. 

T&C's apply see

How long do hot water systems last?
From Our Blog

How long do hot water systems last?


Was very impressed that they could attend to the problem with our solar hot water system the next day. Our problem was fixed [at the] amount that was originally quoted. Will be using Newcastle Hot Water Services again without any hesitation.

— Anne-Marie McQualter (five stars)

Very responsive, helpful and professional service. Had an issue with my gas instant hot water unit. Attended site hours after my call. Resolved the issue shortly after. Thanks!

— Nick Kuras (five stars)

We were completely happy with the work and the professional way it was carried out. The area was left clean and tidy. The workmanship was exceptional.

— Linda Lombardo (five stars)

For any of your plumbing needs call these wonderful people. They're fast, efficient, polite and very reassuring. No problem is too hard or job too small or large, all praise to Shane for his service on Sunday morning hot water fault diagnosed within minutes, solution found and fixed, hot showers. Again, fantastic.

— John Grover (five stars)